Privacy Policy

Who we are

This website, alartrepair.com, is operated by Al Art Video Inc. (AL-ART), at 150 Scranton Ave, Lynbrook, NY 11563. Questions about your information? Email [email protected] or call (516) 256-0679.

Information you send us

We collect the information you enter when asking about our services or pricing:

• Repair inquiries: your name, address, phone number, email address, equipment brand and model, and a description of the problem.
• Rental inquiries: your name, address, phone number, email address, requested rental dates, and the equipment you need.
• Pricing Underground requests: your name, phone number, and email address.

We use these details to respond to your request, discuss equipment or services, and follow up on the inquiry. Please do not include credit card numbers, passwords, or other sensitive information in a website form.

Where form submissions go

Our forms save submissions in WordPress and send a notification to [email protected]. This means a copy can be held in our website records and our email account. Our website hosting and email providers process information as part of providing those services.

Submission records can also include the date and time, the page used to submit the form, your IP address, and browser information. These details help us manage inquiries and investigate technical or unwanted submissions.

Website technology and outside services

The site uses WordPress and is hosted by WP Engine. Hosting and security systems may record technical information such as IP addresses, browser details, requested pages, and access times to operate and protect the website.

Some pages use outside services for fonts, reviews, and accessibility controls, including services from Google and Elementor. When your browser connects directly to an outside service, the provider receives information needed to deliver it, such as your IP address and browser details. Links to outside websites are covered by those websites’ own policies.

The website also loads a Google tag and Google Site Kit components. Depending on their configuration and the cookie choices available, these tools can collect information about visits and interactions, such as pages viewed, device or browser information, and referral sources. Google explains its handling of information in its Privacy Policy.

We use cookie-management and spam-filtering tools to help manage website preferences and unwanted form submissions. Cookies or similar technologies may be used by website features and third-party content. You can manage cookies through your browser settings; blocking them may affect some features. Where cookie choices are presented on this site, use those controls to manage the options described there.

Reviews displayed on the site

Customer testimonials shown on our pages may include a reviewer’s display name and review text. Please contact us if you have a question about a review displayed here.

Keeping and protecting information

Inquiry information may remain in website records, email, and backups. The records needed for an ongoing service, a transaction, or legal obligations may need to be kept even after an inquiry is complete. Contact us to ask about the information associated with your request or to request deletion.

No website or email system can guarantee complete security. Please share only the information we need to help with your inquiry.

Questions, corrections, and requests

You can ask us to review, correct, or delete information you have sent through this website by emailing [email protected] or calling (516) 256-0679. We may need to confirm your identity before handling the request. The options available depend on the information involved and applicable requirements.

Policy updates

We may update this page when our website or information-handling practices change. The date at the top shows the latest revision.